ONLINE BANKING FEATURES
How much Transaction History can I view online?
You can access up to 90 days of transaction history from today's date or up to your previous 500 transactions, whichever is less. Online Banking will display your most recent transactions by default, but you can use our search feature to display more transactions.
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Can I view images of cancelled checks online?
Yes. Just go to your list of accounts and click on an account. When the account activity is displayed, just look for that item and click the link. Images are generally posted by 11:00 AM for all checks that cleared the previous business day.
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Can I view images of deposit slips online?
Yes. Just go to your list of accounts and click on an account. When the account activity is displayed, just look for that transaction and click the transaction. Images are posted by 11:00 AM on each business day. Only images of the deposit slip are available and not the backup.
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When are images of cancelled checks and deposit slips typically available?
Images are generally posted by 11:00 AM for all checks that cleared or deposits made on the previous business day.
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Can I print or save the transaction information and check or deposit slip image?
Yes, you can do both. Start by viewing the image. To print, click on the Print icon above the image. A printer friendly version of the image will appear and you can click Print. If you want to save the image, just right click on it and select Save Picture As from the menu. Choose which folder you would like to save the image to and click Save.
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What if an image of a check or a deposit slip is unavailable?
In some cases, we may not be able to capture the image electronically. If it is after 1:00 PM on the day the image should appear online and you need a copy of this check or deposit slip, please go to Service Requests and fill out the appropriate form and a copy will be mailed to you.
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How much can I pay on my loan or line of credit from my deposit account?
The minimum $1.00 up to any amount you choose, however, your regular scheduled payment will be due.
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How will my payment be applied?
Payments will be applied to interest first and then to principal.
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Can I pay on my line or loan with a transfer from my line of credit?
No, payments can only be made from deposit accounts.
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Is there a way to save my Transaction History on my own computer?
To keep a permanent record of your Transaction History, you may download transaction information into most Personal Financial Management (PFM) software programs such as Quicken or Microsoft Money, or into a spreadsheet.
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Who do I contact if I have questions about my Personal Financial Management software like Quicken or Money?
We do not provide technical support for PFM software, such Microsoft Money or Quicken. For technical or other assistance with your PFM you should call the software manufacturer using the technical support phone number provided with your software.
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What is Web Connect?
Web Connect allows you to automatically download your transactions from Online Banking, launch your Quicken software, and reconcile your transactions all in one easy step. With Web Connect, there is no more searching for downloads and importing Quicken Interchange Format (QIF) files, and no more duplicate transactions due to multiple QIF downloads.
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How do I download my account information into Quicken?
Using this website and Quicken® Web Connect, you can download transaction data for your accounts into Quicken 2006 or newer. Web Connect enables you to download transactions without duplication (please see instructions on the download page), and to easily add accounts into Quicken. There is no enrollment process, and no fee for using Web Connect.
Quicken 2006 or newer versions
If you are using Quicken 2006 or newer, please follow these steps to download, import and reconcile transactions in your software:
- Click the Accounts tab, then Download from the top navigation bar within Online Banking.
- Select an account, date range, and download type. Please see instructions on the download page to avoid downloading duplicate transactions.
- Click "Download" to begin the download process. This will allow you to use Web Connect technology to download information to your PC.
- Depending on your browser, you will be asked what you want to do with the download file. Select "Open this file from its current location" to have the transactions saved to Quicken. Note: More recent versions of Microsoft Internet Explorer will not require this step.
- If this is the first time you have downloaded information for this account, or if Quicken cannot determine which is the appropriate account, Quicken will ask you to identify the account. If you have set up a Quicken account for this account, click "Use existing Quicken" account and choose the account from the pop-up list. If you have not yet set up a Quicken account for this account, click "Create a new Quicken account" and enter a name for this account.
- Click "Continue." Your account transactions are sent from your personal computer to Quicken. Depending on the amount of information being sent, you may see a progress bar indicating how much of the transfer is complete.
- At this point, you can download transactions from another account (go back to Step 1), continue with your online banking session or log out from the website. Quicken will remember the transactions that you have downloaded when you use it next.
- To accept your transactions into Quicken, start Quicken and go to the Online Center in your software. From the Online Center you can edit the downloaded transactions, if necessary. For example, you may want to add categories to uncategorized transactions.
- When you are finished editing your transactions, you can accept them into your Quicken register. Highlight the account you want to review, and click "Compare to Register".
- The statement for the selected account will appear, along with the account register. You will now be presented with your downloaded transactions.
- Return to Step 8 to repeat these steps for additional accounts for which you downloaded statements.
- Once all transactions have been accepted, you will see a screen "Your Account Register has been updated". You will now see your transactions in their respective account registers in Quicken.
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How do I download my account information into MS Money?
If you are using Microsoft Money 99 or newer, please start with these easy steps:
- Click the Accounts tab, then Download from the top navigation bar within Online Banking.
- Select an account, date range, and download type. Please see instructions on the download page to avoid downloading duplicate transactions.
- Click "Download" to begin the download process. This will allow you to use Web Connect technology to download information to your PC.
- Depending on your browser, you will be asked what you want to do with the download file. Select "Open From its Current Location" to have the transactions saved to Money. Note: recent versions of Microsoft Internet Explorer may not require this step.
- Once the download has occurred, you will receive a message "The information has been received and will be imported the next time you run Money. Do you want to start Money now?" This is your indication that the download was successful.
- At this point, you can download transactions from another account (go back to Step 1), continue with your online banking, or logout of the website. Money will remember the transactions that you have downloaded when you use it next.
- To accept your transactions into Money, start Microsoft Money and go to the Money Home page in your software. Click "You have statements to read" in the left margin which will take you to the "Statements & Balances" screen.
- Highlight the account that you would like to review, and click the "Read Statement" button.
- The statement for the selected account will appear. Click "Update Account Register" to continue.
- Click "OK" if you receive a message indicating that Money adjusted your opening balance to coincide with your balance.
- You will now be presented with your downloaded transactions.
- Return to Step 7 to repeat these steps for any accounts about which you have downloaded statements.
- Once you accept or account for all transactions, you will see a screen "Your Account Register has been updated." You will now see your transactions in their respective account registers within Money.
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Can I download my checking history into QuickBooks®?
Yes, you can use Web Connect to download, although, you must be using QuickBooks® version 2006 or higher. Previous versions of the QuickBooks® software are not compatible.
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How do I download my account information into QuickBooks®?
Refer to the instructions for Quicken, as it is the same process.
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I have Quicken Mac and at times, it stops responding when downloading transactions. How can I fix this?
If your screen display has not changed 10-15 minutes after starting the download, it is possible that the profile server Quicken is attempting to connect to is undergoing maintenance or has a temporary interruption.
To resolve this issue press simultaneously the Command+Option+B keys on your keyboard to interrupt the download and re-index your file. Quit Quicken, and then re-start Quicken. Wait a few hours before attempting to download your transactions again.
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